Shipping Information

With few exceptions the products we sell are fabricated in steel. Because of their inherent weight, and in some case because of their size alone an order may not be suitable for shipment by UPS, USPS, etc.. Twenty foot lengths of hammered bar or tubing, and wrought iron scrolls in number are examples.

If a website order is placed that includes one or more products that by weight or length must be shipped by common carrier, or in our ow trucks, YOUR ORDER WILL NOT INCLUDE A SHIPPING CHARGE. The shopping cart cannot provide a valid shipping cost estimate give all the variables that may be involved. Our website will accept your order, and will require the expected checkout without chargeing for shipping at the time of order. The order invoice will be anotated with a warning to that effect. We will then call, or otherwise contact you at the earliest opportunity based upon business hours, and provide a shipping estimate, given the delivery options available. You may also call us for the same information using the telephone number on the website.

For website orders, the content of which are within the shipping limits of UPS or USPS, our shopping cart will include shipping costs from realtime connections to your choice of those services. That said, if you wish clarification on shipping or have questions, please feel free to call us for immediate assistance.

We ship within the United States via UPS or via USPS, at the customer's option selected during checkout. UPS does not ship to P.O. boxes so have a street address available. We offer the following shipping options:

    UPS Ground
    USPS Priority Express
    Common Carrier (not directly from the website)

 Shipping rates will vary depending upon item ordered and shipping time .

Return Policy

We will accept returns on all standard items. Customer must pay for return shipment, and items must be returned undamaged. We always recommend customer buys insurance when returning an item. Once we receive back the order, a credit will be applied. No restocking fee will be charged.

Please note:
Custom orders may not be returnable, and original shipping charges are not refundable.

OUR ADDRESS FOR RETURNS:

Superior Ornamental Supply, Inc.
    2256 Main Street - Suite 11
    Chula Vista, CA 91911-3954
 
Product Availability

Although we try to keep sufficient stock of items listed on our website, we occasionally sell out of certain products. If we are out of stock of an item you’ve ordered, we will notify you via email. Many, but not all, items can be ordered by us through the manufacturer. We will make every effort to obtain the item that you ordered and get it to you within a reasonable amount of time.

OUR COMMUNICATION OPTIONS:
    Telephones (U.S.A.):
    (619) 423-3703
    (888) 525-1280
    (619) 423-7509  FAX
    
    Email:
    info@superiorornamentalsupply.com